
Frequently asked questions.
GST
A tax invoice will be provided and all items on the website are sold on a GST Exclusive basis meaning that GST will be added to your cart
Do you pick up equipment?
Yes! We offer pick-up services for all items. Let us know what you’ve got, and we’ll arrange the most efficient way to collect it.
Can I drop off equipment?
Absolutely. We have a warehouse where you can bring your gear. Contact us to schedule a time.
Do you ship?
Yes, we ship Australia-wide and internationally. Shipping costs are covered by the buyer unless otherwise agreed.
Do you ship internationally?
We do. International shipping is available at the customer’s expense. We’ll work with you to arrange the best shipping method.
Is there a warranty on the equipment?
No. All items are sold as secondhand and are offered as-is, without warranty or returns as we have no control on how the items are used when they leave our premises. We do our best to ensure everything is workshop-tested before sale. However, we want you to be happy and welcome testing before leaving our warehouse.
Can I test the equipment before buying?
Yes. If you’re local, we can arrange a time for you to inspect or test equipment at our warehouse.
Can I take the goods before paying?
No. All items must be paid for in full before, or on pick-up, or delivery.
What kind of equipment do you buy?
We buy professional AV, staging, lighting, event infrastructure, and surplus assets from corporates, government, galleries, and institutions. If in doubt, just ask—we’ll let you know if it’s a fit.
How fast do you respond to a selling request?
Typically within 24–48 hours. For urgent sales or bulk clearances, let us know and we’ll prioritise.